Customer Success is a philosophy that puts the customer at the center of everything a company does. It’s about going beyond just selling a product or service. Instead, it’s about understanding the customer’s goals, helping them succeed, and building a long-term relationship based on trust and partnership.
Industries across the board are adopting Customer Success practices to drive growth and revenue. By focusing on outcomes, companies can increase customer retention, reduce churn, and drive more sales through positive word-of-mouth and customer advocacy.
Join our expert panel* in an interactive discussion about the current state and future possibilities in the Alberta Tech landscape. Then, after a short break, continue exploring the concepts uncovered while participating in small groups led by the panelists.
This is the first in a series of events designed to bring the broader Alberta Customer Success community together to discuss thought-leadership and network with peers.